top of page

Privacy Policy, Privacy Rights & Terms of Service at Nadal

Nadal London is operated under Paula Nadal Studios Limited, registered in the United Kingdom.
Registered address: 26 Shacklewell Lane, London, E8 2EZ, United Kingdom.

1. Privacy Policy

We are committed to protecting your privacy and handling your personal data with transparency and care.

Information We Collect

We may collect and process the following information:

  • Full name

  • Contact details (email, telephone number)

  • Billing and delivery addresses

  • Payment details (processed securely via third-party providers)

  • Order history and preferences

  • Communications with our studio

How We Use Your Information

Your information is used to:

  • Process and fulfil orders

  • Manage bespoke and made-to-order commissions

  • Communicate regarding your order or enquiry

  • Provide sizing guidance and client support

  • Improve our services and client experience

  • Comply with legal and regulatory obligations

Data Sharing

We do not sell or rent your data. We may share your information with:

  • Payment processors

  • Shipping and logistics partners

  • Production partners (Italy-based ateliers, strictly as required for fulfilment)

All partners are required to handle your data securely and in accordance with applicable laws.

Data Retention

We retain personal data only as long as necessary for:

  • Order fulfilment

  • Legal, tax, and accounting purposes

  • Ongoing client relationship management

Data Security

We implement appropriate technical and organisational measures to safeguard your information.

2. Your Privacy Rights

Under UK data protection laws (including the UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data where applicable

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at:
studio@nadallondon.com

We will respond within the legally required timeframe.

3. Terms of Service

By accessing or purchasing from Nadal London, you agree to the following terms.

Products & Services

Nadal London offers:

  • Made-to-order designs

  • Production designs

  • Bespoke and one-of-a-kind pieces

Due to the nature of our work, variations may occur as part of the artisanal process. These are not considered defects but part of the uniqueness of each piece.

Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to decline orders at our discretion, particularly in cases of limited production capacity.

Pricing

  • Prices are listed in GBP (£) unless otherwise stated.

  • Prices exclude customs duties, taxes, and import fees where applicable.

Production & Lead Times

  • Lead times vary depending on the nature of the order (made-to-order, bespoke, or production).

  • Estimated timelines are provided as guidance and are subject to change based on complexity and capacity.

Bespoke & Made-to-Order

  • Bespoke and personalised items are created specifically for each client and are non-refundable in any form or exchange or store credit.

  • Clients are responsible for providing accurate information, including sizing and specifications.

Exchanges & Store Credit

  • Exchanges and store credit are subject to our Shoes Policy.

  • All requests must be made within the specified timeframe and approved in advance.

Shipping

  • Complimentary shipping is offered on initial orders.

  • Clients are responsible for any return shipping, customs duties, and associated fees.

Intellectual Property

All designs, content, imagery, and branding associated with Nadal London remain the intellectual property of Paula Nadal Studios Limited.
No content may be reproduced, distributed, or used without prior written consent.

Limitation of Liability

To the fullest extent permitted by law:

  • Nadal London shall not be liable for indirect or consequential losses

  • Our liability is limited to the value of the purchased product

Governing Law

These terms are governed by the laws of England and Wales.

4. Contact

For any questions regarding this policy or our terms, please contact:

Nadal London

Email: studio@nadallondon.com

By using our website or placing an order, you acknowledge that you have read and agree to the above policies and terms.

bottom of page